Terms of Use

The following terms and conditions apply to all orders made through this website. By placing and completing an order you will be deemed to have accepted these terms.

All products are subject to availability and we may withdraw products at any time. We reserve the right to change prices from time to time, but the price quoted when you place your order is the price you will be charged.

Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed.

Once an order has been confirmed we are unable to cancel orders. Stock availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are no longer in stock. 

All sizes and measurements are approximate.

Shipping & Returns 

Each sculpture is carefully placed in a box, surrounded by shredded cardboard. This is then placed in an outer box, again surrounded by more packing material, to ensure there is no damage during delivery. As far as is possible, we use packaging material that is easily recycled.

FREE Postage to Mainland UK.

For delivery outside the UK, please contact us directly to discuss further.

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We endeavour to measure and describe each sculpture listed in our shop as accurately as possible, so please read descriptions for dimensions, sizes, usage etc. before making your purchase. Due to the very nature of the items in our shop, each being handmade, each unique, no two items will ever be exactly the same.

We hope that you love your purchase, but we understand that sometimes things just aren’t quite right. If you decide you need to return an order, please contact us within 7 days of you receiving your order to confirm you wish to return it. Please return your order within 14 days.

You may return any item that is faulty or damaged when received for a full refund, or any duplicate or incorrect item sent to you in error. Unless an item is faulty or damaged, the cost of the return shipping is your responsibility. If any item is returned in a non-resaleable condition (if it gets broken on its return journey) a refund won’t be able to be issued, so please ensure it is packaged very carefully, unused and in it’s original packaging, with all relevant documentation.

‘Ceramics by Shenac Twiggs’ will refund the value of goods returned (excluding delivery costs) within 28 days of receipt of the return, without further charge to you. We will not refund the costs of returning the goods.

Please note: returned sculptures do not become our responsibility until received at the contact address. We recommend that the goods are returned by a recorded delivery service.

Please contact us either by email or telephone to discuss any refunds and exchanges.

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Returns should be sent to:

Ceramics by Shenac Twiggs, Hall House, Sawbridge, Warwickshire CV23 8BB 

Privacy Policy

All personal details supplied during transactions will be used by ‘Ceramics by Shenac Twiggs’ for the purpose of delivering any purchased items only. No personal information supplied by the customer will be shared with any other Individual, website, organisation or company.